...the business second. You spend so much time working on your business it's easy to forget it's only a vehicle to create a better lifestyle for you and your loved ones.
Accountants don't help much either when all they talk about is the numbers. That's why we'll always focus on you first. We talk through the lifestyle and retirement you want and work backwards to focus the business on delivering it for you.
The right people
It starts by recruiting people based on their character, values and personalities.
We want the right people on the bus, but just as importantly, we want to keep the wrong people out. That's why we take so much time and consideration in choosing the people to join our team.
But we all know that having great people, with the right values is only the beginning. That's why we invest in them, listen to them and try to create an environment they can all thrive in.
We believe our people need to feel valued and understood to work to their potential and help you to achieve yours.
We know how difficult it is share your worries and concerns. You don't want to burden your family and loved ones with business problems.
That's why we are there for you when doubts creep in.
But every problem and situation is different according to how it applies to the individual. So we try our best to listen hard and check our understanding before responding. It's not as easy as it sounds. Especially when you've heard similar questions before.
But if we don't sit on our hands and explore your situation with you, the chances are we'll address the symptoms, not root cause of the problem.
A lot of businesses will tell you all about their values.
They'll set out a long list of virtues, yet it doesn't take long to see they behave entirely differently!
We don't think you can pick and choose your values, they show up in how you behave. That's why, whatever claims we make here, the best way to judge us is by listening to what our clients say.
But to keep us on track we do strive to build a certain culture. It starts with our people. If we don't care for them and look after them, they're unlikely to care for you.